You can customize campaigns for different types of customers

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The ChatGuru platform allows you to customize campaigns depending on where the customer is in the smart sales funnel . From the interaction of consumers with the bot and human agents, data is collected and taken to the system, which automatically categorizes it into a position in the funnel. With campaigns , it is possible, with a single action, to automatically carry out several actions. For example, you can send messages, add tags, advance through the sales funnel, and so on. Providing communications specifically tailored to fit your customers' context is an effective way to help and nudge them toward conversion. It's about sending the right message, at the right time. 5. Your team has more context about each customer ChatGuru enables a more complete perception of your customers through powerful tools and the collection of crucial data . On our platform, you can define custom fields that can be used to enhance communication, help organizations better understand their customers' behavior, and maximize their employees' time.

This chat “registration form” allows the user to enter personal information , such as email and number of documents, about the contact, which cannot be associated with tags. All agents who have access to the chat will also have access to this information, facilitating and speeding up service. It is worth noting that the requested registration data can be personalized , requesting what is important for the reality of your company. All in compliance with LGPD . Internal notes are Industry Email List another important resource to make service more agile. These internal messages are saved within the conversation with the contact, visible only to account users, in order to highlight relevant information and prevent the customer from having to repeat themselves. Your team can have a complete view of each customer's journey with everything recorded on the ChatGuru platform . You can track your company's progress and see how your team can help each customer on their own individual journey to conversion.



Your agents should also use this data and conversation history to better understand audience requirements and ensure that the original query is handled correctly whenever they contact the company again. Customer journey data can also provide important information about possible methods to increase your conversion and lead qualification rates , for example. 6. A consistent user experience is created The last benefit of using ChatGuru 's technology for customer service and support is that it can help you create a consistent customer experience . All the information collected together with the automation of chatbots allows your company to provide a high level of service. Furthermore, chatbots are quite accurate and errors are drastically reduced , making this consistency even stronger. ChatGuru Through the use of tools and chatbots for WhatsApp , ChatGuru helps companies better serve their customers, establishing more meaningful relationships and increasing their revenue with a more precise communication strategy.